Solutions Support Engineer
Core
Deliver expert-level technical support for a cloud-native security platform, investigating complex issues across cloud infrastructure, workload protection, and AI-driven automation.
Role type
Senior Solutions Support Engineer (Cloud Security)
Builds
Wiz cloud-native security platform for Fortune 100 companies
Domain
Cloud Security / AI Security Operations
Deliverable
client delivery
Required skills
Cloud security fundamentals, Kubernetes troubleshooting, Cloud platform administration (AWS/Azure/GCP), Scripting (Python/Shell/Go/Java), Linux command-line proficiency, AI/LLM workflow integration
Preferred skills
Vulnerability management (SBOM/SCA), Threat detection/SIEM, Agentic workflows/RAG, Infrastructure-as-Code, API debugging, Compliance frameworks
Technologies
AWS, Azure, GCP, OCI, Kubernetes, Docker, Python, Shell, Go, Java, Terraform, HCL, GraphQL, REST, ServiceNow, Jira, Zendesk
Responsibilities
Investigate and resolve customer technical issues across cloud security posture management and runtime defense; Troubleshoot cloud connector and integration failures across multi-cloud environments; Diagnose workload scanning and runtime security issues; Analyze vulnerability findings and triage false positives; Support shift-left security workflows including CI/CD scanning; Design and implement automation leveraging AI agents to scale support operations; Participate in on-call rotation for after-hours support
Seniority
Senior, hands-on IC