Senior Director, Customer Success
Core
Lead and scale the EMEA Customer Success organization to drive retention, adoption, and expansion for enterprise data security customers.
Role type
Senior Director, Customer Success (EMEA)
Builds
Enterprise data security and protection platform (on-premises, cloud, edge)
Domain
Data Security / Data Protection / Cloud Infrastructure
Deliverable
production ML models
Required skills
Technical Account Management, multi-geography leadership, post-sales strategy, data-driven decision-making, executive relationship management, team building and scaling, strategic negotiation, recurring revenue management
Preferred skills
AI-driven customer value capabilities, blended post-sales/sales/consulting experience, SFDC/Gainsight proficiency
Technologies
Cohesity platform, SFDC, Gainsight
Responsibilities
Oversee multi-country CS team of Senior Managers and Managers; define TAM strategy and playbooks; act as strategic advisor for top accounts; track KPIs (GRR, NRR, health, satisfaction); coach and mentor CS leaders; influence product roadmap and go-to-market priorities.
Seniority
Senior Director, hands-on IC with strategic oversight
