Senior Technical Account Manager - Spain
Core
Senior Technical Account Manager ensuring enterprise customer success, driving product adoption, and reducing churn for AI-powered data security solutions.
Role type
Senior Technical Account Manager
Builds
Customer success outcomes, product adoption, and retention for enterprise data protection platforms
Domain
Enterprise data security and management
Deliverable
client delivery
Required skills
Customer advocacy, operational expertise, plan building and execution, cross-functional collaboration, analytical skills, quality management, continuous operational improvement, risk management, strategy implementation
Preferred skills
Account Management experience (AE, SE, CSM, Operations Manager), business operations expertise, influence and negotiation, AI tool leverage
Technologies
AI tools
Responsibilities
Increase customer lifetime value through advocacy, elevate customer experience via product adoption and satisfaction, ensure delivery on operational metrics (health, adoption, renewal likelihood), drive customer success practices, collaborate with Account Teams to identify upsell opportunities, engage with C-Level stakeholders, capture and convey customer feedback, support customers with issues and guidelines, onboard customers post-implementation, assist in restoring negative sentiment accounts, report on voice of customer feedback
