Human Resources Global Services Specialist
Core
Execute HR transactions and case management for the employee lifecycle, serving as the first point of contact for employees and managers.
Role type
HR Global Services Specialist (Shared Services)
Builds
Employee onboarding, offboarding, and daily HR case resolution
Domain
Human Resources / Shared Services
Deliverable
client delivery
Required skills
HR operations, Workday, ServiceNow, Microsoft Excel (PivotTables, VLOOKUP), background check processing, benefits administration, leave administration, document generation
Preferred skills
PowerPoint for training, audit support, self-service adoption promotion
Responsibilities
Manage and resolve HR cases using ServiceNow within SLAs; Execute onboarding and offboarding transactions; Facilitate new hire orientation; Support benefits and leave inquiries; Maintain and audit employee data; Generate HR documentation; Escalate complex matters to Business HR or COEs.
Seniority
Junior, transactional IC
