Brocade Technical Support Engineer
Core
Provide technical support via phone, email, and web for Broadcom/Brocade OEMs and customers, diagnosing and resolving complex storage area networking issues.
Role type
Technical Support Engineer
Builds
Support services for data center storage area networking solutions
Domain
Data center networking and storage area networks (SAN)
Deliverable
client delivery
Required skills
fault isolation, root cause analysis, troubleshooting, problem resolution planning, data trace analysis, protocol analyzer usage, process improvement
Preferred skills
scripting, rapid technology adoption, European language (business level)
Technologies
Windows, Linux/UNIX, SNMP, SAN protocols
Responsibilities
Answer client technical inquiries via phone, email, and web; diagnose and resolve OEM and customer issues; document client calls and sequence of events in service request database; analyze data traces from protocol analyzers; assist in creating support team processes and procedures; manage multiple tasks simultaneously while working across time zones
Seniority
Mid-level, hands-on IC
