Application Support Engineer
Core
Troubleshoot complex customer environments involving hardware and software applications, diagnose network performance issues, and resolve compatibility matters for Arista's networking products.
Role type
Application Support Engineer (TAC)
Builds
Customer support resolutions and product quality feedback loops
Domain
Networking / Cloud Services / Data Center
Deliverable
client delivery
Required skills
Linux and shell scripting, Networking knowledge (HTTP, TCP, IP, subnetting), REST APIs (Swagger, JSON), MySQL, Web application debugging, Cloud service concepts (multi-tenancy, access management)
Preferred skills
Javascript, Building REST clients (curl, postman, python)
Responsibilities
Respond to customer product inquiries via telephone or email, Troubleshoot problems with hardware equipment and software applications, Document customer communication and recurring technical issues, Reproduce customer reported issues in the lab environment, Work with development and QA to verify fixes, Quickly assess and understand customers issues and business impact
Seniority
Mid-Senior (5+ years experience required)
