Technical Solutions Engineer- Sydney
Core
Tier 3 Technical Solutions Engineer providing advanced troubleshooting, escalation, and product support for complex networking challenges in data center and campus environments.
Role type
Senior IC Technical Solutions Engineer (Tier 3 Escalation)
Builds
Customer success and product reliability for large data center, campus, and routing environments
Domain
Networking (Data Center, Campus, Routing, SDN)
Deliverable
client delivery
Required skills
Troubleshooting complex network protocols (BGP, MPLS, OSPF, VLAN, VXLAN, EVPN), Hardware/Software debugging, Linux administration, Packet analysis (tcpdump, Wireshark, IXIA), Scripting/Cloud/Automation familiarity
Preferred skills
Advanced networking certifications, Prior TAC experience, C++/Java/Python programming, Cloud environment experience
Technologies
BGP, DHCP, EVPN, IPv4/IPv6, IPSec, MPLS, OSPF, VXLAN, Linux, IXIA, tcpdump, Wireshark
Responsibilities
Respond to complex customer product inquiries via phone and email, Troubleshoot hardware equipment and software application issues, Document recurring technical issues to support product development, Collaborate with software/hardware engineering and product management teams
Seniority
Senior, hands-on IC
