Associate System Engineer, SE Excellence Center - ANZ
Core
Support the SE organization by driving customer adoption and managing the lifecycle of customer product fleets through configuration validation, data collection, and solution design.
Role type
Associate Systems Engineer (Pre-sales/Post-sales support)
Builds
Customer product fleets and solutions
Domain
Data storage industry
Deliverable
product features
Required skills
Configuration validation, data collection for sales plays, solution design, account planning, technical demonstrations, cross-functional collaboration, technical account management, storage architecture knowledge (FC, iSCSI, NAS, OSD, SAN), OS knowledge (VMware, Windows, UNIX, Linux, AIX, NFS)
Preferred skills
Salesforce.com experience
Responsibilities
Assist internal teams with configuration validation for sales opportunities, collect and acquire data for sales plays and lifecycle management, work with sizing tools to provide product performance solutions, participate in Account Planning, assist with solution designs, support prospects and customers with demonstrations and technical questions, work cross-functionally with Customer Support, Professional Services, Renewal, Sales Operations, and Order Management, support pre-sales and post-sales activities, drive technical account management for seamless implementation and support.
Seniority
Mid-level, hands-on IC