Technical Solutions Engineer - Datacenter
Core
Tier 3 technical support engineer troubleshooting complex customer environments for data center networking products.
Role type
Senior IC Technical Solutions Engineer (Tier 3 TAC)
Builds
Customer success and product reliability for data center, campus, and routing environments
Domain
Networking / Data Center Infrastructure
Deliverable
client delivery
Required skills
Troubleshooting complex network environments, Triage, Analytical problem solving, Technical communication, Product knowledge, Linux administration, Scripting/Programming
Preferred skills
Experience with troubleshooting tools (IXIA, tcpdump, Wireshark), C++/Java/Python/Perl/JavaScript, Industry certifications, Prior TAC experience
Technologies
AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet (1G/10G), Flow Control, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, Open Flow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP/RSTP/MST, VARP/VRRP, VLAN, VRF
Responsibilities
Respond to customer product inquiries via telephone or email, Resolve concerns regarding installation/operation/maintenance, Troubleshoot hardware and software problems, Document recurring technical issues
Seniority
Mid-Senior, hands-on IC
