IT End User Support Specialist
Core
Provide advanced Tier 2/3 technical support for hardware, software, and network issues while ensuring system stability and security.
Role type
Senior IC IT End User Support Specialist
Builds
Stable and secure end-user systems and infrastructure
Domain
IT Operations / Enterprise Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows and macOS troubleshooting, Active Directory management, Office 365 administration, endpoint management, networking fundamentals (TCP/IP, DNS, DHCP, VPN), complex issue resolution, documentation
Preferred skills
CompTIA A+ or Microsoft certifications, Service-Now ticketing systems, Azure and Microsoft Intune familiarity, remote/hybrid environment support
Technologies
Active Directory, Office 365, Service-Now, Azure, Microsoft Intune, Crestron, Logitech
Responsibilities
Resolve escalated hardware, software, and network issues; set up and maintain laptops, mobile devices, and peripherals; troubleshoot printer and AV equipment; support IT projects like upgrades and migrations; document solutions for the knowledge base
Seniority
Mid-level, hands-on IC