IT Service Desk Analyst
Core
Provide first-level IT support for internal customers' PC and mobile device challenges, including incident resolution, hardware/software troubleshooting, and deployment.
Role type
IT Service Desk Analyst (Level 1 Support)
Builds
Internal IT operations and user productivity
Domain
Enterprise IT / Hardware & Software Support
Deliverable
client delivery
Required skills
PC and mobile device troubleshooting, incident ticket management, hardware and software installation, root cause analysis, security patch management, inventory management, third-party vendor coordination
Preferred skills
A+ certification, associate degree in business administration/computer science/MIS, 3-5 years of related experience
Technologies
Incident ticketing systems, PC operating systems, antivirus software, application patches
Responsibilities
Respond to and resolve incident tickets for PC and mobile devices, migrate and deploy PCs and images, diagnose and resolve software problems, apply security settings and patches, maintain hardware and software inventory, document resolutions and update knowledge base, collaborate with infrastructure team, provide remote and in-person support
Seniority
Individual contributor, no direct reports
