IT Service Desk Analyst
Core
Provide first-level IT support for internal customers' PC and mobile device challenges, including incident resolution, hardware deployment, and software maintenance.
Role type
IT Service Desk Analyst (Level 1 Support)
Builds
Internal IT operations and user productivity
Domain
Enterprise IT / Hardware & Software Support
Deliverable
client delivery
Required skills
PC troubleshooting, hardware installation, software patching, incident ticketing, root cause analysis, inventory management, third-party vendor coordination
Preferred skills
A+ certification, associate degree in CS/MIS, 3-5 years experience
Technologies
Windows PCs, mobile devices, ticketing systems, antivirus, application patches
Responsibilities
Respond to and resolve incident tickets for PC and mobile devices; migrate and deploy PCs and images; diagnose and fix hardware/software issues; maintain hardware/software inventory; apply security patches and updates; document resolutions in tickets; collaborate with infrastructure team.
Seniority
Individual contributor, no direct reports
