Merchant Services Relationship Manager
Core
Primary liaison for service escalations, Level 2 client support, and management/retention of a high-value merchant portfolio.
Role type
Senior IC Merchant Services Relationship Manager
Builds
Operational stability and growth for high-value merchant relationships
Domain
Financial services / Payment card processing
Deliverable
client delivery
Required skills
payment card processing expertise, client relationship management, end-to-end implementation management, vendor oversight, problem solving, analytical skills
Preferred skills
none stated
Technologies
Microsoft Office (Word, Excel)
Responsibilities
Resolve service escalations and operational issues for high-value merchants; manage end-to-end new client implementation and onboarding; maintain relationships with key client contacts; coordinate client retention activities; oversee business vendors supporting implementations.
Seniority
Mid-level, hands-on IC