Merchant Services Client Solution Manager II - Corporate & Institutional Banking (C&IB)
Core
Lead a team responsible for the day-to-day client experience and long-term health of the Merchant Services portfolio, focusing on service delivery, revenue protection, and portfolio growth.
Role type
Senior IC manager (Merchant Services)
Builds
Service stability, issue resolution, and sustainable portfolio growth for Corporate & Institutional Banking clients
Domain
Banking / Merchant Services
Deliverable
client delivery
Required skills
Merchant Services solutions, interchange economics, team leadership, performance coaching, risk management, strategic planning
Preferred skills
Client counseling, relationship building, problem management, process management, sales support
Technologies
Customer Relationship Management Applications
Responsibilities
Monitors and oversees support activities for sales, service, and execution; manages client exceptions and highest level escalations; directs and manages the Commercial Relationship Management team; implements improvements to drive client experience; provides performance reports to leadership
Seniority
Senior, hands-on IC with management responsibilities
