Global Customer Care (GCC) Professional – Field Dispatch
Core
Receive and process customer, partner, and engineer requests via calls and cases using standard operating procedures and a knowledge base to ensure quality support and drive customer loyalty.
Role type
Senior Customer Care Professional (Field Dispatch)
Builds
Customer support interactions and case management workflows for Hitachi Vantara's global data infrastructure clients.
Domain
Technology / Data Infrastructure / Customer Support
Deliverable
client delivery
Required skills
Multilingual communication, CRM case management, SOP adherence, escalation procedures, administrative task management
Preferred skills
Experience in technical support, familiarity with Salesforce
Technologies
Salesforce CRM
Responsibilities
Handle incoming and outgoing calls in required languages, create and manage cases in Salesforce, follow escalation procedures, achieve daily/weekly/monthly administration tasks
Seniority
Mid-level, hands-on IC