Customer Support Representative (Colombia) - September 8th Start Date
Core
First-line human support for restaurant owners and guests using the Owner AI-native business operating system, resolving issues via phone, chat, and email to ensure business continuity and customer trust.
Role type
Senior Customer Support Representative (B2B SaaS)
Builds
24/7 support operations for Owner's platform (website, online ordering, CRM, POS)
Domain
SMB Software / Restaurant Technology
Deliverable
client delivery
Required skills
Spanish (C1/C2), English (C1/C2), high-volume call handling, complex issue resolution, CRM management, multi-tasking, documentation, stakeholder communication
Preferred skills
Hospitality industry background, support metrics knowledge (CSAT, QA, FCR, SLAs), remote team collaboration
Technologies
Salesforce, Intercom, TalkDesk
Responsibilities
Deliver empathetic, hospitality-driven support across inbound calls, chats, and emails; manage high-volume concurrent conversations; resolve complex escalations with sound judgment; document interactions in Salesforce; identify recurring issues to improve tools and processes; maintain 90%+ customer satisfaction scores.
Seniority
Mid-Senior, hands-on IC