IT Support Engineer
Core
Provide Level 1 and 2 technical support for hardware, software, and network issues to ensure IT infrastructure and services function properly for internal users.
Role type
IT Support Engineer (Level 1/2)
Builds
IT infrastructure and services for internal users
Domain
Corporate IT / Hardware & Software Support
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows and macOS administration, ITSM tools, network basics (TCP/IP, DNS, DHCP), user account management, preventive maintenance, technical documentation
Preferred skills
CompTIA A+, Microsoft Certified Desktop Support Technician
Technologies
Windows, macOS, Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams), ITSM systems
Responsibilities
Diagnose and resolve technical issues, install and maintain hardware and software, manage user accounts and permissions, perform system checks and updates, document technical procedures, train users on security best practices, maintain IT asset inventory
Seniority
Individual Contributor
