Service Desk Engineer
Core
First and second line remote support for end users, handling software and hardware issues to ensure a smooth technology experience.
Role type
Service Desk Engineer (1st/2nd line support)
Builds
User workplace equipment (laptops, docking stations, peripherals) and IT support services
Domain
Enterprise IT Infrastructure / Shared Services
Deliverable
client delivery
Required skills
Hardware troubleshooting, Windows 11 troubleshooting, MacOS troubleshooting, Basic network services (AD, DHCP, DNS), Basic mail troubleshooting, Ticketing system management, Multitasking
Preferred skills
Identity and device management (Okta, Microsoft), Office 365, Azure, Intune, ServiceNow, Linux, Enterprise IT services (print management, MDT), ITIL Foundation
Technologies
Windows 11, MacOS, AD, DHCP, DNS, Jira, Okta, Microsoft, Office 365, Azure, Intune, ServiceNow, Linux, MDT
Responsibilities
Provide 1st and 2nd line remote support for end users, Register and manage tasks using a ticketing system, Prepare and configure user workplace equipment, Participate in internal IT projects
Seniority
Junior to Mid-level, hands-on IC
