Manager, Customer Success Management
Core
Lead a regional team of Customer Success Managers to drive customer retention, satisfaction, and operational excellence for an identity security platform.
Role type
Senior IC Customer Success Manager (Regional Lead)
Builds
Customer retention and loyalty for enterprise identity security solutions
Domain
Cyber Security / Identity Governance and Administration (IGA)
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
People leadership, mentoring, strategic planning, executive communication, problem-solving, relationship building, data analysis
Preferred skills
Cyber Security domain knowledge, Identity Security expertise
Technologies
Identity Governance and Administration (IGA) platforms
Responsibilities
Coach and mentor regional CSMs to achieve performance targets; Drive regional Gross and Net Retention Rates; Manage regional customer escalations and at-risk accounts; Own regional reporting and forecasting for account health; Cultivate strategic relationships with executive stakeholders; Translate customer objectives into actionable internal insights
Seniority
Senior, hands-on IC with team leadership