Customer Success Manager- German Speaker
Core
Ensure customer retention and value realization for identity security platform clients through strategic advisory and outcome delivery.
Role type
Customer Success Manager (CSM)
Builds
Long-term business relationships and verified outcome delivery for SailPoint clients
Domain
Identity Security / Cybersecurity / SaaS
Deliverable
client delivery
Required skills
Strategic consulting, outcome formulation, stakeholder management, technical communication, relationship building, project planning
Preferred skills
Project management, requirements formulation
Technologies
SailPoint platform, Salesforce, Gainsight, Tableau, ServiceNow
Responsibilities
Manage client accounts to achieve fixed Verified Outcomes and retention targets; Develop engagement plans for identity security programs; Monitor client usage and business conditions; Advise clients on identity management and compliance solutions; Interface with delivery partners on project status; Provide strategic performance updates to senior management; Identify upsell/cross-sell opportunities; Cultivate customer advocates.
Seniority
Individual Contributor