Customer Success Manager (German Speaking)
Core
Manage client retention and advocacy by ensuring tangible value realization through verified outcome delivery for identity security programs.
Role type
Customer Success Manager (German Speaking)
Builds
Identity security programs and SailPoint platform adoption
Domain
Cybersecurity / Identity and Access Management (IAM)
Deliverable
client delivery
Required skills
client retention, strategic consulting, technical communication, stakeholder management, relationship building, project coordination, revenue growth identification, risk mitigation
Preferred skills
outcome formulation, project management, delivery planning
Technologies
SailPoint platform, Salesforce, Gainsight, Tableau, ServiceNow
Responsibilities
Manage business relationships with assigned client accounts, compile engagement models for identity security programs, monitor account changes and usage, provide coaching on identity management solutions, interface with delivery partners, provide strategic updates to senior management, identify upsell opportunities, ensure customer renewal and retention, cultivate customer advocates
Seniority
Individual Contributor, mid-level