Associate Customer Success Manager
Core
Associate Customer Success Manager supporting LSEG's Digital Customer Success organization to help customers maximize value through proactive engagement, digital strategies, and enablement.
Role type
Senior Associate Customer Success Manager
Builds
Customer adoption, retention, and growth for LSEG financial solutions
Domain
Financial Markets / Wealth Management / Market Data
Deliverable
client delivery
Required skills
Portuguese (fluent), English (professional), relationship building, portfolio management, campaign execution, digital engagement, data analysis, stakeholder management, commercial awareness, training delivery
Preferred skills
Financial Markets knowledge, sales experience, customer-facing commercial role experience
Technologies
LSEG Academy, digital campaigns, webinars
Responsibilities
Build trusted relationships and drive customer success; manage customer portfolio for engagement and retention; execute campaigns aligning customer objectives with business outcomes; drive adoption via digital strategies and training; identify risks and opportunities to improve customer health; serve as Voice of the Customer; uncover growth opportunities; partner with Sales and Account Management; support onboarding and time-to-value; leverage data to optimize engagement.
Seniority
Senior Associate
