Manager, Claims Operations - Field
Core
Lead a team of Auto Physical Damage (APD) Field Appraisers and Total Loss Evaluators to investigate, evaluate, and negotiate auto claims for members.
Role type
Manager, Claims Operations (Field)
Builds
Auto physical damage and total loss claim resolutions for military community members
Domain
Insurance / Auto Claims
Required skills
Team leadership, claims handling, operational risk management, regulatory compliance, process improvement, data analysis, hiring and coaching, negotiation, investigation, adjudication
Preferred skills
Auto Physical Damage experience, automotive repair industry knowledge, team building, casualty or liability claims experience, auto claims contracts knowledge, I-CAR Platinum status
Technologies
CCC One, Total Loss evaluation systems, Excel
Responsibilities
Manage and coach a team of field appraisers and evaluators; inspect and review claim file quality; identify opportunities to improve operational effectiveness and member experience; monitor work execution and adherence to guidelines; handle claim escalations and make policy-based decisions; manage workload volumes, staffing, and training needs; ensure effective identification and control of business risks.
Seniority
Manager, hands-on leadership