Risk Intelligence Service Manager
Core
End-to-end service ownership and support for trading, analytics, risk, and data services within the Technology Operations function.
Role type
Manager, IT Service Management (ITSM)
Builds
Operational stability and resilience for financial market infrastructure services
Domain
Financial markets infrastructure and data
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Incident management, Change and Release management, Problem management, Capacity management, Availability management, Continuity management, Continuous Service Improvement, Risk management, Governance and Compliance, Stakeholder management
Preferred skills
Experience supporting trading, analytics, risk, and data services
Technologies
ITSM frameworks, monitoring tools, change management systems
Responsibilities
Lead incident response and recovery for major incidents; manage change risk review and acceptance; drive problem remediation and root cause analysis; ensure capacity and availability targets are met; execute continuity and resilience tests; manage service risk registers; report service performance to business and technology leaders.
Seniority
Manager, hands-on leadership
