IT Application Support Lead
Core
Lead IT application operations and support for the Endur ETRM platform, ensuring stability, availability, and successful execution of End-of-Day and batch processing.
Role type
Senior IT Application Support Lead (ETRM)
Builds
Reliable day-to-day service delivery for the Endur ETRM trading platform
Domain
Energy trading and financial services
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Enterprise trading or financial systems support, Endur ETRM platform expertise, Cloud architecture (Azure), Application or production support team leadership, IT service management (incident, problem, change), Vendor and offshore delivery management, Operational risk control
Preferred skills
Ability to operate under pressure in time-critical trading environments, Structured and control-focused mindset
Technologies
Endur, Azure
Responsibilities
Own METI IT application operations, stability, and service delivery; Lead and manage the IT Application Operations / ETRM support team; Provide Level 1 and Level 2 application support; Act as primary escalation point for IT-related application incidents; Monitor and improve platform availability, performance, and operational KPIs; Coordinate incident, problem, and change management activities; Ensure appropriate runbooks, documentation, and operational controls are in place; Partner with the Head of Business Operations to support business-led change
Seniority
Senior, hands-on IC with leadership responsibilities
