Executive Director – Site Reliability Engineering – WM Technology
Core
Own the end-to-end health and stability of production applications used across the WM Tech footprint intraday and in overnight batches, leading incident management and operational controls.
Role type
Executive Director, Site Reliability Engineering
Builds
Production technology platforms supporting Wealth Management business, ensuring first-class client, investment, and regulatory outcomes.
Domain
Financial Services / Wealth Management Technology
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Production management, incident/crisis management, SRE practices, operational controls, capacity management, change management, root-cause analysis, vendor management, cross-regional team leadership, regulatory framework understanding
Preferred skills
Monitoring, observability, automation, cloud/DevOps concepts
Responsibilities
Lead incident, problem, and crisis management including cross-functional war rooms; Drive implementation of operational controls, monitoring, observability, and capacity-management practices; Oversee change management, readiness assessments, and production transition; Establish and manage SLAs, KPIs, and operational dashboards; Lead root-cause analysis and ensure remediation plans are completed; Manage and develop a cross regional team; Oversee vendor performance and adherence to service standards
Seniority
Executive, strategic leadership & team management