Manager, Claims Operations- Auto Core
Core
Manage and lead auto claims operations employees to investigate, evaluate, and negotiate claims while driving process improvements and operational risk management.
Role type
Manager, Claims Operations
Builds
Auto claims resolution processes and member service outcomes
Domain
Insurance / Claims Operations
Deliverable
client delivery
Required skills
Claims handling, team leadership, operational process improvement, risk management, regulatory compliance, data analysis, hiring and coaching
Preferred skills
Claims management experience, physical damage claims handling, coaching claims adjusters, CPCU designation, Master's Degree
Technologies
None explicitly stated
Responsibilities
Inspect and review quality of claim files; coach employees on claims handling and process engagement; identify opportunities to improve operational effectiveness; manage workload volumes, staffing, and training; monitor work for adherence to guidelines; handle escalations and make policy-based decisions; facilitate employee skill identification and career progression.
Seniority
Manager, hands-on leadership