Manager, Claims Operations for Phoenix Auto Non-Injury Claims (Core)
Core
Manage and lead auto claims operations employees, overseeing the investigation, evaluation, and negotiation of non-injury claims to serve members.
Role type
Manager, Claims Operations
Builds
Operational efficiency and member service delivery for auto claims
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
Claims handling, team leadership, operational process improvement, risk management, regulatory compliance, data analysis, hiring and coaching
Preferred skills
Claims management or supervision, complex non-injury auto coverage decisioning, physical damage and auto injury claims experience, coaching claims adjusters, US military experience
Technologies
Claims management systems, data analytics tools
Responsibilities
Inspect and review quality of claim files; coach employees on claims handling and process improvement; identify opportunities to improve operational effectiveness; manage workload volumes, staffing, and training; monitor work for adherence to guidelines; handle escalations and make policy-based decisions; ensure effective identification and control of business risks; hire, develop, and coach claims employees.
Seniority
Manager, hands-on leadership