Gestionnaire en indemnisation - Expérience membre
Core
Managing claims processing operations and supervising a team of claims experts to achieve service objectives and optimize member experience.
Role type
Claims Management Supervisor
Builds
Claims settlement processes and team performance
Domain
Insurance (Damage Insurance)
Deliverable
client delivery
Required skills
Claims management, team supervision, business planning, contract interpretation, complaint handling, resource management, audit execution, bilingual communication (French/English)
Preferred skills
Coaching expertise, PAA certification
Technologies
Microsoft Office Suite
Responsibilities
Implement action plans for service activities, supervise claims team and ensure best practices, communicate with reinsurers on major losses, escalate complex cases to litigation, optimize workload and conduct audits, handle member complaints, manage HR functions including recruitment and training, organize team schedules and ensure service continuity.
Seniority
Mid-level Manager