Manager, Claims Operations - Auto Claims
Core
Manages auto, property, and other claims operations employees to investigate, evaluate, and negotiate claims for members.
Role type
Manager, Claims Operations
Builds
Claims resolution processes and member service outcomes
Domain
Insurance / Auto Claims
Deliverable
client delivery
Required skills
claims handling, team leadership, operational process improvement, risk management, regulatory compliance, data analysis, hiring and coaching
Preferred skills
Claims Manager experience, complex non-injury auto coverage decisioning, physical damage claims experience, coaching claims adjusters, US military experience
Technologies
Claims management systems, data analytics tools
Responsibilities
Inspect and review quality of claim files; coach employees on claims handling and process improvement; identify opportunities to improve operational effectiveness; manage workload volumes, staffing, and training; monitor work for adherence to guidelines; handle escalations and make policy-based decisions; ensure effective identification and control of business risks; hire, develop, and coach claims employees.
Seniority
Manager, hands-on leadership