Customer Service Specialist - UK
Core
First point of contact for customers, managing the full order lifecycle from enquiry to invoicing, handling returns/claims, and supporting onboarding to digital tools.
Role type
Customer Service Specialist
Builds
Seamless customer journey and order fulfillment processes
Domain
Industrial tools and metal cutting solutions
Deliverable
client delivery
Required skills
Order lifecycle management, quotation preparation, returns and claims handling, CRM/ERP data maintenance, procurement coordination, local warehousing operations
Preferred skills
Problem-solving, multi-tasking, administrative accuracy
Technologies
CRM, ERP, e-commerce platforms
Responsibilities
Manage full order lifecycle from creation to invoicing; Handle returns, claims, and escalations; Prepare quotations with sales teams; Support customer onboarding to digital tools; Maintain accurate customer records; Assist with procurement and supplier follow-up; Perform local warehousing pick and pack tasks
Seniority
Individual Contributor
