Appointment Business Center Scheduler III
Core
Coordinates patient appointments and answers telephones in a healthcare call center environment to support patient care activities.
Role type
Appointment Business Center Scheduler III (Access Coordinator III)
Builds
Patient appointment schedules
Domain
Healthcare administration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
customer service, medical terminology, MS Office Suite, telephone etiquette, office machine operation
Preferred skills
EPIC system experience, call center experience
Responsibilities
Schedules, reschedules, coordinates, and cancels appointments; inputs and updates accurate patient information; answers telephone professionally; communicates accurate and complete information; maintains strict confidentiality; resolves conflicts using effective service recovery skills.