Help Desk Analyst I
Core
Provide technical support to hotel team members via chat, email, phone, and in-person interactions, resolving hardware, software, and network issues across Loews Hotels properties.
Role type
Help Desk Analyst I (IT Support)
Builds
IT support services for hotel staff and operations
Domain
Hospitality / IT Support
Deliverable
client delivery (via careerplan.io/jobs/R0088960-help-desk-analyst-i-at-loewshotels)
Required skills
Windows 11, MS Office 2024, wired and wireless networks, hardware and software installation, PC and peripheral maintenance, network troubleshooting, IPTV support, VDI support
Preferred skills
Hospitality industry experience, Information Technology degree, IT certifications
Technologies
Windows 11, MS Office 2024, IPTV, VDI
Responsibilities
Support team member requests via chat, email, phone, or in person; remotely access systems to resolve issues; escalate problems to system management; install hardware and software; maintain PC and peripheral devices; travel between Orlando/Apopka properties; provide basic to intermediate network information.
Seniority
Entry-level to Junior, hands-on IC