IT Support Services - Help Desk
Core
Provide frontline IT support by diagnosing and resolving hardware, software, and network issues for employees and clients.
Role type
Help Desk Technician
Builds
IT support services for internal employees and external clients
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Microsoft networks, firewall and network configuration, workstation setup, print management, cloud technology integration, network and endpoint security, TCP/IP, Active Directory, Group Policy, PowerShell, technical documentation, Microsoft Office
Preferred skills
ConnectWise, AWS, Azure, Google Workspace, ITIL practices
Technologies
AWS, Active Directory, Azure, Cloud, Excel, Firewall, Hardware, ITIL, Mobile, Network, PowerShell, Security, TCP/IP, VPN
Responsibilities
Respond to support requests via phone, email, and ticketing systems; diagnose and resolve hardware, software, and network issues; install and configure operating systems and hardware; manage user accounts and permissions; troubleshoot Wi-Fi, VPN, and network printers; document solutions and maintain knowledge base; monitor IT systems to prevent disruptions; escalate complex issues to senior engineers; assist with system upgrades and network expansions.