IT Support Specialist
Core
Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripheral equipment in a multi-site environment.
Role type
IT Support Specialist
Builds
End-user hardware and software stability across distributed business locations
Domain
IT Support / Hardware & Network Troubleshooting
Required skills
Windows OS, Microsoft 365, hardware troubleshooting, basic networking (TCP/IP, DNS, DHCP), ticketing systems, user account provisioning, disaster recovery coordination
Preferred skills
Associate degree in Information Technology, CompTIA A+ or Network+ certification, experience with multi-site environments
Technologies
Windows, Microsoft 365, Office 365, TCP/IP, DNS, DHCP
Responsibilities
Install, configure, and maintain end-user hardware and software; troubleshoot connectivity and basic network issues; support new site openings and equipment deployments; document support activities and asset inventories; coordinate with third-party vendors for repairs; participate in disaster recovery preparedness; travel regularly to company locations
