Help Desk Analyst I
Core
Provide IT support to hotel team members via chat, email, phone, and in-person interactions to resolve technical issues and maintain system operations.
Role type
Help Desk Analyst I (IT Support)
Builds
Internal IT support services for Loews Hotels & Co team members
Domain
Hospitality / IT Support
Deliverable
client delivery
Required skills
Windows 11, MS Office 2024, network troubleshooting (wired/wireless), hardware/software installation, PC maintenance, remote system access, ticket management, IPTV support, VDI support
Preferred skills
Hospitality industry experience, Information Technology degree, IT certifications
Technologies
Windows 11, MS Office 2024, IPTV, VDI
Responsibilities
Support team member requests via chat, email, phone, or in person; Provide information for problem solving; Follow up on pending support calls to ensure closure; Remotely access systems to resolve issues; Escalate issues to Technology Department or system management; Install hardware and software; Maintain PC and peripheral devices; Travel between Orlando/Apopka properties; Provide basic to intermediate network information
Seniority
Entry-level IC
