Support Technician Level 1 2
Core
Provide Level 1 and 2 technical support for hardware, software, and network systems, including specialized photo capture and retail solutions, ensuring optimal uptime for on-site installations.
Role type
Level 1/2 Technical Support Specialist
Builds
Photo and video experiences for guests at tourist attractions and entertainment venues
Domain
Tourism & Entertainment / IT Support
Deliverable
client delivery
Required skills
troubleshooting hardware/software/networks, remote support tools, ticketing systems, system deployment and configuration, documentation creation
Preferred skills
Linux distributions, photography equipment, POS systems, cloud systems
Technologies
Windows OS, Debian Based Linux, Zendesk, ConnectWise, NinjaOne, TCP/IP, LAN/WAN
Responsibilities
Troubleshoot and resolve technical issues via phone/email/ticketing, assist in product lifecycle from testing to deployment, monitor and maintain system uptime, create and maintain support documentation
Seniority
Entry to Mid-level, hands-on IC