ITOM Product Owner
Core
Lead the vision, strategy, and roadmap for the ServiceNow IT Operations Management (ITOM) platform to enhance service resilience and operational efficiency.
Role type
ITOM Product Owner
Builds
ServiceNow ITOM ecosystem capabilities including Discovery, CMDB, Service Mapping, Event Management, AIOps, and Automation.
Domain
Energy sector IT Operations and Service Management
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow ITOM module expertise, backlog management, stakeholder engagement, incident response coordination, governance and compliance knowledge, solution architecture collaboration, value metric definition, roadmap communication, best-practice advocacy, emerging technology assessment
Preferred skills
Experience with cloud operations integrations, operational intelligence tools, service graph connectors, and proactive remediation capabilities
Technologies
ServiceNow, ITOM, Discovery, CMDB, Service Mapping, Event Management, AIOps, Cloud Operations, Operational Intelligence
Responsibilities
Define and communicate product vision and roadmap; manage and prioritize the product backlog; collaborate with engineering and architecture teams; lead stakeholder workshops; drive adoption of ITOM capabilities; ensure accurate service visibility and CMDB data quality; prioritize enhancements for resilience and automation; review product performance metrics; develop business cases for new functionality; represent the product in governance forums; promote out-of-the-box capabilities; assess emerging industry trends
Seniority
Senior, hands-on IC
