ServiceNow Business Analyst
Core
Support the CMDB & ITOM POD by coordinating delivery, documentation, and operational readiness for workstreams involving CMDB updates, discovery enhancements, integrations, and service support.
Role type
Business Analyst (IT Operations/Service Management)
Builds
Operational readiness, documentation, and delivery coordination for CMDB and ITOM workstreams
Domain
IT Service Management (ITSM), Configuration Management Database (CMDB), IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Business analysis, operations coordination, documentation, backlog refinement, sprint planning, requirements gathering, process improvement, stakeholder liaison, risk monitoring, compliance adherence
Preferred skills
ServiceNow CMDB or ITOM experience, Agile environment experience
Technologies
ServiceNow, Jira
Responsibilities
Partner with business and technology teams to understand operational needs and delivery priorities; gather, organize, and maintain requirements, process notes, documentation, and delivery artifacts; support backlog refinement, intake coordination, and sprint planning; coordinate testing support and validate delivered work; monitor delivery milestones, open actions, risks, and dependencies; serve as a liaison between team members and business partners; contribute to routine reporting and coordination activities
Seniority
Mid-level, hands-on IC
