ServiceNow Project Manager
Core
Lead the full ServiceNow program lifecycle from planning through deployment, partnering with IT, operations, and business teams to define requirements and drive user adoption.
Role type
Senior ServiceNow Program Manager
Builds
End-to-end ServiceNow implementations across the organization
Domain
Utilities/Energy industry, IT Service Management (ITSM), IT Operations Management (ITOM)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow implementation leadership, ITSM, ITOM, CMDB, HRSD, vendor management, project planning, budget management, risk management, change management, stakeholder communication
Preferred skills
Utilities or energy sector experience, legacy system integration knowledge, data migration expertise
Technologies
ServiceNow, CMDB, ITIL, ITSM
Responsibilities
Lead the full ServiceNow program lifecycle, oversee relationships with ServiceNow vendors and system integrators, build and maintain detailed project plans and budgets, drive change management and training, track program performance and manage risks, deliver status updates to executive leaders
Seniority
Senior, hands-on IC