Retention Associate II - Merchant
Core
Retention Associate II supporting existing merchants with upselling and account management to improve payment acceptance.
Role type
Mid-level account management associate (payments)
Builds
Merchant accounts and payment service relationships
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
sales, negotiation, problem solving, customer service, account management, data analysis (Excel)
Preferred skills
merchant services experience, industry-related experience
Responsibilities
Upsell company products and services to existing merchants, review merchant accounts to identify improvement opportunities, establish future merchant projects, manage day-to-day merchant relationships
Seniority
Junior to Mid-level, hands-on IC