Customer Service Representative
Core
Handle inbound and outbound merchant calls regarding authorization, payments, statements, and account maintenance to resolve inquiries and build merchant relationships.
Role type
Customer Service Representative (Call Center)
Builds
Merchant support services for global commerce payments
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Inbound/outbound call handling, payment authorization resolution, account maintenance, CRM system usage, KPI tracking, multilingual communication (English/Mandarin)
Preferred skills
Payment processing experience, banking/financial services background, Cantonese fluency, additional languages
Technologies
CRM systems, performance dashboards
Responsibilities
Resolve merchant inquiries on payments and accounts, maintain product/process knowledge, collaborate on solution implementation, participate in call center initiatives
Seniority
Entry-level to Junior