Payments Specialist (New Graduate) – AmTrav
Core
Resolve payment and refund issues for business travelers by contacting hotels and vendors to obtain documentation and process transactions.
Role type
Entry-level back-office payments specialist
Builds
Payment resolutions and documentation for business travelers
Domain
Travel industry / Fintech
Deliverable
client delivery
Required skills
outbound calling, documentation collection, payment processing, record maintenance, multi-tasking, Windows applications proficiency
Preferred skills
travel industry experience, Spanish language proficiency
Responsibilities
Make high volume outbound calls to hotels and travel vendors, Contact hotels to obtain folios and receipts, Follow up with travelers to collect payment information, Create and distribute pre-authorization forms, Coordinate with hotels to resolve payment issues and assist with credit card reversals, Maintain accurate records and provide timely updates