Customer Support Agent
Core
First-line support agent handling incoming requests for merchants and partners on a complex B2B fintech payments orchestration platform.
Role type
L1 Customer Support Agent
Builds
Customer support experiences and knowledge base improvements
Domain
B2B Fintech / Payments
Deliverable
client delivery
Required skills
analytical skills, task prioritization, multithreading, English (Upper-Intermediate)
Preferred skills
SQL knowledge, prior customer support experience
Responsibilities
handling incoming L1 support requests, ensuring SLA compliance, providing quick and clear feedback to clients, monitoring recurring questions and suggesting knowledge base improvements
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