Technical Support Representative Senior
Core
Providing technical support for network infrastructure, internal desktops, clients, servers, and software while managing user accounts and system security.
Role type
Senior Technical Support Representative (IT Operations)
Builds
Stable IT environment for internal users
Domain
IT Infrastructure / Enterprise Support
Required skills
LAN/WAN support, Windows OS support (XP/7), MS Office support, antivirus management, backup procedures, user account management, password management, file system security, hardware/software troubleshooting
Preferred skills
Windows Server support (2003/2008), MS Exchange troubleshooting, Citrix support
Technologies
Windows XP/7, MS Office 2003-2013, Windows Server 2003/2008, MS Exchange, Citrix, Antivirus software (via careerplan.io/jobs/R0075449-technical-support-representative-senior-at-tsys)
Responsibilities
Provide technical support for network infrastructure and internal desktops, manage user accounts (add/delete/modify), maintain data integrity and file system security, communicate technical issues to non-technical users, recommend hardware and software solutions
Seniority
Senior, hands-on IC