Technical Partner Manager – Small Business/Retail
Core
Primary technical point of contact for Small Business/Retail ecosystem partners, managing the lifecycle from onboarding to production launch and stabilization.
Role type
Senior Technical Partner Manager (SMB/Retail)
Builds
Partner integrations within the Genius payments ecosystem for SMB Restaurant customers
Domain
Payments technology, SaaS, POS systems, API integrations
Required skills
Technical partnership management, API integration evaluation, cross-functional project coordination, technical discovery, integration lifecycle management, certification process management, issue resolution, roadmap alignment
Preferred skills
Software development lifecycle knowledge, system integration expertise, stakeholder management, complex priority management (via careerplan.io/jobs/R0074486-1-technical-partner-manager-small-businessretail-at-tsys)
Technologies
APIs, web services, SaaS platforms, POS systems, commerce platforms
Responsibilities
Lead technical discovery and evaluate partner solutions and architecture; Develop and manage integration plans from evaluation to production launch; Coordinate cross-functional activities with Product, Engineering, QA, and Support; Facilitate issue resolution and remove delivery obstacles; Drive certification processes and ensure testing/operational readiness; Provide ongoing technical guidance and enablement to partners; Monitor integration performance and drive continuous improvement; Coordinate technical escalations and critical incident management.
Seniority
Senior, hands-on IC with strategic coordination