Client Success Manager
Core
Managing end-to-end client relationships, service delivery, and revenue growth for Global Payments' payment solutions across commercial, consumer, and debit platforms.
Role type
Senior Client Success Manager (Account Management & Revenue Growth)
Builds
Global Payments payment technology and software solutions for credit, debit, prepaid, and merchant services
Domain
Financial Services / Payments Technology
Deliverable
client delivery
Required skills
Client relationship management, service incident coordination, revenue forecasting, contract negotiation, business case development, cross-functional stakeholder collaboration, regulatory compliance awareness, financial analysis, strategic account planning, sales opportunity identification
Preferred skills
Experience in higher education payments, international account management, executive reporting, product implementation support
Technologies
TouchNet, Global Payments TMS, Value Added Products (VAPs), Core platforms
Responsibilities
Act as single point of contact for assigned clients to coordinate service incidents and escalations; maintain long-term relationships and identify service needs to reduce downtime; conduct Client Business Reviews and prepare executive reporting; manage invoice accuracy, billing disputes, and revenue forecasting; drive cross-sell opportunities and achieve revenue/margin targets; develop account plans and contact strategies; support contract renewals and retention; analyze client processing environments for operational efficiency.
Seniority
Senior, hands-on IC with revenue accountability