ServiceNow Platform Engineer
Core
Provides technical and consultative support for complex ServiceNow platform matters, analyzing, designing, and developing systems based on user specifications.
Role type
Senior ServiceNow Platform Engineer
Builds
ITSM, CSM, HR Service Delivery, Security Operations, GRC, and ITOM solutions on the ServiceNow platform
Domain
Enterprise IT Service Management (ITSM) and Low-Code Platform Engineering
Deliverable
production ML models | product features | dashboards & analysis
Required skills
ServiceNow platform administration, object-oriented programming (OOP), REST API integration, JSONv2, performance monitoring, security management (ACLs, roles), reporting strategy
Preferred skills
ServiceNow module configuration (ITSM, CSM, IRM, SAM, ITBM), Service Intelligence, User Experience Tools, Web Services
Responsibilities
Manage and resolve issues against ServiceNow applications, advise teams on process/technology inefficiencies, perform routine maintenance and error remediation, maintain platform stability and best practices, manage instance security and access controls, provide training to internal teams and partners, develop reporting strategies
Seniority
Senior, hands-on IC
