ServiceNow Lead
Core
Own the overall health, direction, and value of the ServiceNow platform, acting as a bridge between business stakeholders, IT leadership, and delivery teams in a regulated financial services environment.
Role type
Senior IC ServiceNow Team Lead (Platform Owner)
Builds
ServiceNow platform capabilities, integrations, and automation workflows for global fund administration and middle office solutions
Domain
Financial Services / IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
ServiceNow core modules (ITSM, CMDB, ITOM, CSM, HRSD), Flow Designer, IntegrationHub, ACLs, data modeling, scripting, SDLC governance, vendor management, team leadership
Preferred skills
ServiceNow certifications (CSA, CIS, CAD), managed service models, ServiceNow AI/NowAssist, audit support experience
Technologies
ServiceNow, Flow Designer, IntegrationHub, Virtual Agent, Predictive Intelligence
Responsibilities
Define and execute the ServiceNow platform roadmap aligned to business strategy; Lead delivery of new modules, enhancements, and upgrades; Mentor developers and admins to build internal capability; Manage ServiceNow partners and hold vendors accountable; Drive automation and process improvement initiatives
Seniority
Senior, hands-on IC with leadership responsibilities