Administrative Assistant (Customer Support Specialist)
Core
Coordinate behind-the-scenes activities for customer programs, including scheduling, documentation, and operational support for Wolters Kluwer's Health Division.
Role type
Administrative Assistant (Customer Support)
Builds
Operational processes for consultation services and customer programs
Domain
Healthcare / Education technology
Deliverable
dashboards & analysis
Required skills
Scheduling, documentation, Microsoft 365, Salesforce, Monday.com, Zoom, customer service, communication
Preferred skills
Associate degree, 1-3 years experience, business systems expertise
Technologies
Microsoft 365, Monday.com, Salesforce, Zoom
Responsibilities
Coordinate virtual meeting schedules and logistics, respond to customer inquiries via service desks, support account managers with user provisioning and invoicing, maintain accurate records and trackers, distribute scheduling links for events
Seniority
Entry-level to Mid-level